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Is High ICT Intensity Always the Ideal?: Lessons Learned From Contemporary Virtual Teams

Is High ICT Intensity Always the Ideal?: Lessons Learned From Contemporary Virtual Teams

Jiahe Song, Muhammad A. Razi, J. Michael Tarn
Copyright: © 2021 |Volume: 23 |Issue: 1 |Pages: 16
ISSN: 1548-7717|EISSN: 1548-7725|EISBN13: 9781799859161|DOI: 10.4018/JCIT.2021010103
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MLA

Song, Jiahe, et al. "Is High ICT Intensity Always the Ideal?: Lessons Learned From Contemporary Virtual Teams." JCIT vol.23, no.1 2021: pp.49-64. http://doi.org/10.4018/JCIT.2021010103

APA

Song, J., Razi, M. A., & Tarn, J. M. (2021). Is High ICT Intensity Always the Ideal?: Lessons Learned From Contemporary Virtual Teams. Journal of Cases on Information Technology (JCIT), 23(1), 49-64. http://doi.org/10.4018/JCIT.2021010103

Chicago

Song, Jiahe, Muhammad A. Razi, and J. Michael Tarn. "Is High ICT Intensity Always the Ideal?: Lessons Learned From Contemporary Virtual Teams," Journal of Cases on Information Technology (JCIT) 23, no.1: 49-64. http://doi.org/10.4018/JCIT.2021010103

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Abstract

Virtual communication is a preferred working style for remotely structured teams to remain productivity while reducing cost. A variety of information and communication technologies (ICTs) are available for providing technical support to virtual teams. While companies as a whole have been accumulating a good deal of experience for executing virtual collaboration, challenges still exist due to the nature of different industries or organizations' business environment. The goal of this paper is to explore the types of ICTs adopted and ICT intensity implemented by contemporary virtual teams. Interview-based cases with companies located in U.S., U.K., and China were conducted to achieve our goal. Important insight for research and practice are discussed.