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Assessing Business-IT Alignment Maturity at a Colombian University

Assessing Business-IT Alignment Maturity at a Colombian University

Miguel Eduardo Torres-Moreno, Jairo Hernán Aponte-Melo
Copyright: © 2021 |Volume: 23 |Issue: 4 |Pages: 22
ISSN: 1548-7717|EISSN: 1548-7725|EISBN13: 9781799859192|DOI: 10.4018/JCIT.20211001.oa8
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MLA

Torres-Moreno, Miguel Eduardo, and Jairo Hernán Aponte-Melo. "Assessing Business-IT Alignment Maturity at a Colombian University." JCIT vol.23, no.4 2021: pp.1-22. http://doi.org/10.4018/JCIT.20211001.oa8

APA

Torres-Moreno, M. E. & Aponte-Melo, J. H. (2021). Assessing Business-IT Alignment Maturity at a Colombian University. Journal of Cases on Information Technology (JCIT), 23(4), 1-22. http://doi.org/10.4018/JCIT.20211001.oa8

Chicago

Torres-Moreno, Miguel Eduardo, and Jairo Hernán Aponte-Melo. "Assessing Business-IT Alignment Maturity at a Colombian University," Journal of Cases on Information Technology (JCIT) 23, no.4: 1-22. http://doi.org/10.4018/JCIT.20211001.oa8

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Abstract

Over the last decades, the role of the IT department within an organization has gradually gained importance. Technology has permeated all areas within organizations and nowadays is the cornerstone of almost all business processes. Thus, business-IT alignment (BITA) is considered an essential success factor for almost any organization. Consequently, the evaluation and improvement of this alignment have been a growing concern among researchers and organizations. This study assessed the BITA maturity in a Colombian university, applying Luftman’s SAM (Strategic Alignment Maturity) model. The conducted assessment collected, analyzed, and contrasted perceptions of business and IT personnel. Similarly, we investigated the personnel’s perceptions at the strategic, functional, and operational levels regarding the SAM factors. Furthermore, we compared our results with other BITA assessments in educational institutions, Latin American organizations, and worldwide results. Finally, we drew some conclusions that can be useful for practitioners who seek to apply Luftman’s assessment.