Exploring the Competitiveness of Cambodia as an IT Outsourcing Destination

Karsten Eskelund, Helena Grunfeld, Phal Des

Source Title: Journal of Global Information Management (JGIM)28(2)

ISSN: 1062-7375|EISSN: 1533-7995|EISBN13: 9781799804116|DOI: 10.4018/JGIM.2020040102

MLA

Eskelund, Karsten, et al. "Exploring the Competitiveness of Cambodia as an IT Outsourcing Destination." JGIM vol.28, no.2 2020: pp.29-51. http://doi.org/10.4018/JGIM.2020040102

APA

Eskelund, K., Grunfeld, H., & Des, P. (2020). Exploring the Competitiveness of Cambodia as an IT Outsourcing Destination. Journal of Global Information Management (JGIM), 28(2), 29-51. http://doi.org/10.4018/JGIM.2020040102

Chicago

Eskelund, Karsten, Helena Grunfeld, and Phal Des. "Exploring the Competitiveness of Cambodia as an IT Outsourcing Destination," Journal of Global Information Management (JGIM) 28, no.2: 29-51. http://doi.org/10.4018/JGIM.2020040102

Export Reference

Favorite Full-Issue Download

View Full Text HTML

View Full Text PDF

Abstract

Using assessment criteria from the A.T. Kearney global services location index, the authors explore Cambodia's competitiveness in the global IT outsourcing market (ITO), identifying how the country could become more competitive. The findings are discussed from the perspective of the Heeks and Nicholson software export success model, assessing Cambodia from a national competitiveness perspective. With ITO's export revenue and skills development potential, it is important to understand why Cambodia is not considered a significant ITO destination and what the country can do to increase its competitiveness in this area. This paper is useful for practitioners considering Cambodia as an ITO destination, for the Cambodian government as a guide to policy measures for increasing its competitiveness as well as for IT researchers, who could complement the study with primary data and development the conceptual approaches applied in this article, whether in Cambodia or other developing countries.