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A Cross-Country Study on Intention to Use Mobile Banking: Does Computer Self-Efficacy Matter?

A Cross-Country Study on Intention to Use Mobile Banking: Does Computer Self-Efficacy Matter?

Rodrigo F. Malaquias, Fernanda Francielle de Oliveira Malaquias, Young Mok Ha, Yujong Hwang
Copyright: © 2021 |Volume: 29 |Issue: 2 |Pages: 16
ISSN: 1062-7375|EISSN: 1533-7995|EISBN13: 9781799859017|DOI: 10.4018/JGIM.2021030106
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MLA

Malaquias, Rodrigo F., et al. "A Cross-Country Study on Intention to Use Mobile Banking: Does Computer Self-Efficacy Matter?." JGIM vol.29, no.2 2021: pp.102-117. http://doi.org/10.4018/JGIM.2021030106

APA

Malaquias, R. F., Malaquias, F. F., Ha, Y. M., & Hwang, Y. (2021). A Cross-Country Study on Intention to Use Mobile Banking: Does Computer Self-Efficacy Matter?. Journal of Global Information Management (JGIM), 29(2), 102-117. http://doi.org/10.4018/JGIM.2021030106

Chicago

Malaquias, Rodrigo F., et al. "A Cross-Country Study on Intention to Use Mobile Banking: Does Computer Self-Efficacy Matter?," Journal of Global Information Management (JGIM) 29, no.2: 102-117. http://doi.org/10.4018/JGIM.2021030106

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Abstract

This is a cross-country study about intention to use mobile banking considering respondents from Brazil, South Korea, and the United States of America. The purpose of the paper is to analyze the role of an individual's computer self-efficacy ion mobile banking context. The authors employed the confirmatory factor analysis and the structural equation modeling to analyze the constructs and test the hypotheses of the study. They also relied on bootstrap confidence intervals to test the statistical significance of indirect effects. This study considers a comprehensive measure for computer self-efficacy (CSE), and a direct effect of this variable on two antecedents of behavioral intention to use mobile banking was found. CSE also had an indirect effect on the intention to use mobile banking. However, the effect of computer self-efficacy was not persistent among the different sub-samples considered in this study.