Determinants of Smart Digital Infrastructure Diffusion for Urban Public Services

Bhaskar Choudhuri, Praveen Ranjan Srivastava, Shivam Gupta, Ajay Kumar, Surajit Bag

Source Title: Journal of Global Information Management (JGIM)29(6)

ISSN: 1062-7375|EISSN: 1533-7995|EISBN13: 9781799872627|DOI: 10.4018/JGIM.295976

MLA

Choudhuri, Bhaskar, et al. "Determinants of Smart Digital Infrastructure Diffusion for Urban Public Services." JGIM vol.29, no.6 2021: pp.1-27. http://doi.org/10.4018/JGIM.295976

APA

Choudhuri, B., Srivastava, P. R., Gupta, S., Kumar, A., & Bag, S. (2021). Determinants of Smart Digital Infrastructure Diffusion for Urban Public Services. Journal of Global Information Management (JGIM), 29(6), 1-27. http://doi.org/10.4018/JGIM.295976

Chicago

Choudhuri, Bhaskar, et al. "Determinants of Smart Digital Infrastructure Diffusion for Urban Public Services," Journal of Global Information Management (JGIM) 29, no.6: 1-27. http://doi.org/10.4018/JGIM.295976

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Abstract

Government of India’s ‘Digital India’ initiative intends to build robust digital ecosystem that fosters innovation & entrepreneurship enabling better citizen service & citizen empowerment. Digitization in India involves geo-demographic & socio-economic dependency, choice of smart technologies undergoing rapid innovation, strategic roll-out planning & flawless implementation as prerequisite of technology diffusion & benefit realization. This study identifies technical & non-technical determinants of smart digital framework roll out that can accelerate digital diffusion in urban public services in India. This study follows inductive exploratory method, combining grounded theory & text mining for primary data analysis. Study reveals digitization is an ecosystem of private & public enterprises and citizen participation, identifies integrated use analytics & IoT can enable connected smart city, whereas technology cost, digital literacy & sustainable innovation as non-technological determinant towards resilient urban digital infrastructure in India.