Welcome to the InfoSci Platform
Reference Hub13
Digital Adaptive Governance, Digital Transformation, and Service Quality in Logistics Enterprises

Digital Adaptive Governance, Digital Transformation, and Service Quality in Logistics Enterprises

Chao Li, Wei-Xi Feng, Shuihua Han, Shivam Gupta, Sachin Kamble
Copyright: © 2022 |Volume: 30 |Issue: 1 |Pages: 26
ISSN: 1062-7375|EISSN: 1533-7995|EISBN13: 9781799893233|DOI: 10.4018/JGIM.309377
Cite Article Cite Article

MLA

Li, Chao, et al. "Digital Adaptive Governance, Digital Transformation, and Service Quality in Logistics Enterprises." JGIM vol.30, no.1 2022: pp.1-26. http://doi.org/10.4018/JGIM.309377

APA

Li, C., Feng, W., Han, S., Gupta, S., & Kamble, S. (2022). Digital Adaptive Governance, Digital Transformation, and Service Quality in Logistics Enterprises. Journal of Global Information Management (JGIM), 30(1), 1-26. http://doi.org/10.4018/JGIM.309377

Chicago

Li, Chao, et al. "Digital Adaptive Governance, Digital Transformation, and Service Quality in Logistics Enterprises," Journal of Global Information Management (JGIM) 30, no.1: 1-26. http://doi.org/10.4018/JGIM.309377

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

Infrastructure digital transformation may create value for logistics enterprises; but its whole process is still full of uncertainties. Prior research focused on smart control in view of the infrastructure and ignored the driving role of digital governance in the process of digital transformation. Here, the authors investigate the relationship between digital adaptive governance and digital transformation, and actively explore the effect of digitalization on service quality improvement in logistics enterprises. The authors take servitization as the moderator to examine the interaction between digital transformation and service quality. Through 227 valid responds of senior executives and workers at the production line from 46 logistics enterprises in China, the authors use partial least squares and hierarchical regression analysis to test the hypotheses empirically. Results suggest that digital adaptive governance, infrastructure digital transformation and servitization have positive influence on service quality. Digital adaptive governance has positive influence on infrastructure digital transformation.