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Continuance Intention of Online Healthcare Communities: The Mediation Mechanism of Social Interaction Ties

Continuance Intention of Online Healthcare Communities: The Mediation Mechanism of Social Interaction Ties

Jinxin Yang, Biao Luo, Fu-Sheng Tsai
Copyright: © 2022 |Volume: 34 |Issue: 7 |Pages: 25
ISSN: 1546-2234|EISSN: 1546-5012|EISBN13: 9781668457573|DOI: 10.4018/JOEUC.302892
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MLA

Yang, Jinxin, et al. "Continuance Intention of Online Healthcare Communities: The Mediation Mechanism of Social Interaction Ties." JOEUC vol.34, no.7 2022: pp.1-25. http://doi.org/10.4018/JOEUC.302892

APA

Yang, J., Luo, B., & Tsai, F. (2022). Continuance Intention of Online Healthcare Communities: The Mediation Mechanism of Social Interaction Ties. Journal of Organizational and End User Computing (JOEUC), 34(7), 1-25. http://doi.org/10.4018/JOEUC.302892

Chicago

Yang, Jinxin, Biao Luo, and Fu-Sheng Tsai. "Continuance Intention of Online Healthcare Communities: The Mediation Mechanism of Social Interaction Ties," Journal of Organizational and End User Computing (JOEUC) 34, no.7: 1-25. http://doi.org/10.4018/JOEUC.302892

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Abstract

The purpose of this research is to evaluate the continuance usage intention on online healthcare community (OHC) platform for patients and examine the "doctor-OHC-patient" relationship. The proposed model attempted to integrate social interaction ties, shared value, trust with the indirect effects on the relationship between the determinants and continuous usage intention of the OHC platform. The empirical results showed that perceived critical mass, social identity, and para-social interaction would strengthen continuance intention via the social interaction ties. In addition, this study found that the shared values and trust increase users' willingness to continue usage of OHC. This study provides OHC platform managers with an in-depth understanding of the "doctor-OHC-patient" online social interaction. The results of this study may also help hospitals, health policy makers, and related healthcare practitioners to improve the way they use the web for advocacy and guidance, and provide insight into the intent of promoting the ongoing use of OHC platforms.