An Action Research on a French Law Firm: Solutions for a Law Firm With IT Post-Adoption

Min Feng, Driss Bourazzouq

Source Title: Journal of Technological Advancements (JTA)1(1)

EISSN: 2767-3804|EISBN13: 9781799883708|DOI: 10.4018/JTA.20210101.oa5

MLA

Feng, Min, and Driss Bourazzouq. "An Action Research on a French Law Firm: Solutions for a Law Firm With IT Post-Adoption." JTA vol.1, no.1 2021: pp.1-14. http://doi.org/10.4018/JTA.20210101.oa5

APA

Feng, M. & Bourazzouq, D. (2021). An Action Research on a French Law Firm: Solutions for a Law Firm With IT Post-Adoption. Journal of Technological Advancements (JTA), 1(1), 1-14. http://doi.org/10.4018/JTA.20210101.oa5

Chicago

Feng, Min, and Driss Bourazzouq. "An Action Research on a French Law Firm: Solutions for a Law Firm With IT Post-Adoption," Journal of Technological Advancements (JTA) 1, no.1: 1-14. http://doi.org/10.4018/JTA.20210101.oa5

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Abstract

This study qualitatively analyzes interactional coping strategies used to managed technostress in the post-adoption stage of information technology implementation at a French legal firm. The nine strategies are participatory, collaborative, conflict resolution, bureaucratic coping (adaptation), perceived contribution to exchange, loyalty, affect, professional respect, and mutual trust. A critical perspective was applied to a longitudinal study of the intervention process. First, a problem with task distribution at the individual level affected the efficacy of perceived contribution strategies to exchange and professional enhancement. Second, a lack of creative interaction between group level colleagues undermined strategies of collaboration, mutual aid and assistance, participatory adaptation, and mutual trust. Third, a lack of digitalization commitment at the organizational level negatively affected conflict resolution and bureaucratic adjustment. Finally, an absence of loyalty and affect strategies was evident.