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Assessing the Impact of Human Error Assessment on Organization Performance in the Software Industry

Assessing the Impact of Human Error Assessment on Organization Performance in the Software Industry

Shampave Paramanantham, Sidath Liyanage
Copyright: © 2023 |Volume: 14 |Issue: 1 |Pages: 32
ISSN: 1941-868X|EISSN: 1941-8698|EISBN13: 9781668479254|DOI: 10.4018/ijissc.314563
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MLA

Paramanantham, Shampave, and Sidath Liyanage. "Assessing the Impact of Human Error Assessment on Organization Performance in the Software Industry." IJISSC vol.14, no.1 2023: pp.1-32. http://doi.org/10.4018/ijissc.314563

APA

Paramanantham, S. & Liyanage, S. (2023). Assessing the Impact of Human Error Assessment on Organization Performance in the Software Industry. International Journal of Information Systems and Social Change (IJISSC), 14(1), 1-32. http://doi.org/10.4018/ijissc.314563

Chicago

Paramanantham, Shampave, and Sidath Liyanage. "Assessing the Impact of Human Error Assessment on Organization Performance in the Software Industry," International Journal of Information Systems and Social Change (IJISSC) 14, no.1: 1-32. http://doi.org/10.4018/ijissc.314563

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Abstract

The influence of human errors on organizations is wide-ranging concerning customer service, productivity, teamwork, quality, execution, decision-making, and loss (Irmi.com, 2018). When the employee makes an error, this may prompt an operational failure, effectively affecting whatever is being assessed. There is a commonly accepted connection between human errors and organizational performance. However, the theory is all hypothesis without confirmation since there is minimal literature writing in this research. Data was gathered from 365 employees of IT export companies in Sri Lanka. 5 people working as project managers in IT export companies were interviewed to get their opinion about human errors. The findings show that human errors such as skill-based, design, quality testing, and maintenance errors can significantly influence performance outcomes, namely sales growth, return on investment, customer satisfaction, innovation development, and product and service quality.